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Planning
your web site is probably one of the most crucial
steps in the process. My dad always used to say, the
things I wanted to accomplish in life would always
work out if I could get my foundations set in cement.
Planning is the foundation of your site and if you put
the time and effort into this section the rest of your
web site will be strong and easily managed. |
Where
and Why
The most important thing to
determine is where you want people to go and what you want to
achieve when they get there. Do you want a sale or maybe
to collect their email address to build a list. You will also want to make it
easy for them to go where they want easily and without to much
effort. I have made the pages in this e-Manual, which is really
just a website compiled into a eManual format, so you can get to
any section you like from any page. Once you come to a page
like this you can then navigate around this section quite
easily by using the links on the left side. You can also go
back to the beginning easily.
Hub and
Spoke

I started out with
this form of marketing quite unintentionally. I released a
product which I promoted quite heavily, however as it grew and
developed, I started to add more domains and other sites that
were more targeted to different industries. Hence the first
site I put up became a hub and then all these little satellites
or spokes came into being.
It created my own
internal linking strategy which has worked very well. I have
now done this with a number of products and many will share
certain spokes like say the newsletter, Affiliates etc
but will have their own separate spokes as well like a blog or
niche sites.
It might seem like
a lot of work when you get a number of these going however a
lot can be automated so that when you post top one place it
can get distributed out to many different places especially
when using generic information. The beauty is that not only
does the hub provide traffic out to the spokes but after a
while they start driving traffic back in towards the hub for
other sales and products.
Obviously there
are many different formats you can use and we will go through
where and when to use each one below.
Navigation
| We could
have just as easily put links on the top of the page,
however because of the large size of the folder we put
them on the side. We accomplish this by using tables
to separate the different parts of the page. Once you
have worked out how you want people to navigate your
site you then need to determine the layout. This is
where a whiteboard comes in handy. If you can draw the
pages and how they will link then you have a lot of
the hard work done. Do not skimp on this process. |
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Layout
Consistency is
the key so we will build a template page so that we can
enter the content and it will be the basis of our site. The
beauty of templates is that you can change the whole look and
feel of your website by changing a few items. This page is a
template and all I did was import the data. I could change the
colour or build a new template and create a whole different
feel in a very short time.
Depending on
what you are selling, or information you are providing, you
will want to choose the colour scheme to match. The best way
to determine this is to look at some sites similar to what you
want to do. If it's business - look at some business sites, if
it's a club - look at some similar clubs etc. For example,
music sites tend to use black backgrounds, business sites tend
to use lots of white space and fewer graphics, information
sites tend to have lots of links, so need to be laid out
differently again. Once again draw it on your whiteboard or
pad to get the actual layout defined before you start.
Here is a great
Tutorial on the whole process for you. Below is a small
extract on layout for you. http://www.webstyleguide.com/index.html
Sequences
The simplest way to organize
information is to place it in a sequence. Sequential ordering
may be chronological, a logical series of topics progressing
from the general to the specific, or alphabetical, as in
indexes, encyclopedias, and glossaries. Straight sequences are
the most appropriate organization for training sites, for
example, in which the reader is expected to go through a fixed
set of material and the only links are those that support the
linear navigation path:
This is perfect for a sales
page. They arrive then progress to payment page then arrive at
a download page.

More complex Web sites may
still be organized as a logical sequence, but each page in the
main sequence may have links to one or more pages of
digressions, parenthetical information, or information on
other Web sites:
This is used more for a
membership or portal site.

Hierarchies
Information hierarchies are the
best way to organize most complex bodies of information.
Because Web sites are usually organized around a single home
page, hierarchical schemes are particularly suited to Web site
organization. Hierarchical diagrams are very familiar in
corporate and institutional life, so most users find this
structure easy to understand. A hierarchical organization also
imposes a useful discipline on your own analytical approach to
your content, because hierarchies are practical only with
well-organized material.

Webs
Weblike organizational
structures pose few restrictions on the pattern of information
use. In this structure the goal is often to mimic associative
thought and the free flow of ideas, allowing users to follow
their interests in a unique, heuristic, idiosyncratic pattern.
This organizational pattern develops with dense links both to
information elsewhere in the site and to information at other
sites. Although the goal of this organization is to exploit
the Web's power of linkage and association to the fullest,
weblike structures can just as easily propagate confusion.
Ironically, associative organizational schemes are often the
most impractical structure for Web sites because they are so
hard for the user to understand and predict. Webs work best
for small sites dominated by lists of links and for sites
aimed at highly educated or experienced users looking for
further education or enrichment and not for a basic
understanding of a topic.

Collect
all the elements
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Now
that we have a plan we need to gather all the
elements. You can write all the text in notepad or a
word processor ready to copy and paste into the pages.
It can be formatted when you put it in the page. This
will take the most time, as you will write what you
want to say and then probably rewrite it a few times.
Read it out aloud to make sure it makes sense. You can
also type it directly into the composer. As writing is
probably one of the most critical factors, read the
survey below. |
Make sure to
name each of the elements, so you know what they are and put
them all in one folder for easy reference. There is
nothing worse than having to open files on your computer all
the time to see what they are, because you haven't adequately
named them. Collect all the graphics you want to use and place
them in an "Image" folder. Preferably use all lower
case for graphics. Its quicker and also easier for editing
later.
Building
the pages
I have already
done the above for you, so we are now ready to start and build
your first pages. You can practice with my template and then
try building your own. If you would like to read some
more detailed information about planning and building your web
site, I will give you some links later on. You are now ready
to build some pages.
Lets
look at the composer

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Guest
Article
How
Users Read on the Web
Research on how
users read on the Web and how authors
should write their Web pages. Mainly based on
studies by John Morkes and Jakob
Nielsen.
They don't.
People rarely read Web
pages word by word; instead, they scan
the page, picking out individual words and
sentences. In a recent
study John Morkes and I found that 79 percent of
our test users always scanned any new page they came
across; only 16 percent read word-by-word.
As a result, Web pages have to
employ scannable text, using
- highlighted keywords
(hypertext links serve as one form of
highlighting; typeface variations and colour are
others)
- meaningful sub-headings
(not "clever" ones)
- bulleted lists
- one idea
per paragraph (users will skip over any additional
ideas if they are not caught by the first few
words in the paragraph)
the inverted
pyramid style, starting with the conclusion.
half the word count
(or less) than conventional writing
We found that credibility
is important for Web users, since it is
unclear who is behind information on the Web and
whether a page can be trusted. Credibility can be
increased by high-quality graphics, good
writing, and use of outbound hypertext
links. Links to other sites show that the
authors have done their homework and are not afraid to
let readers visit other sites.
Users detested "marketese";
the promotional writing style with boastful subjective
claims ("hottest ever") that currently is
prevalent on the Web. Web users are busy: they want to
get the straight facts. Also, credibility suffers when
users clearly see that the site exaggerates.
Measuring
the Effect of Improved Web Writing
To measure the effect
of some of the content guidelines we had identified,
we developed five different versions of the same
website (same basic information; different wording;
same site navigation). We then had users perform the
same tasks with the different sites. As shown in the
table, measured
useability was dramatically higher for the concise
version (58% better) and for the scannable version
(47% better). And when we combined three ideas for
improved writing style into a single site, the result
was truly stellar: 124% better useability.
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Site Version
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Sample
Paragraph
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Usability
Improvement
(relative to control condition)
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Promotional writing (control
condition)
using the "marketese" found on many
commercial websites
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Nebraska is
filled with internationally recognized
attractions that draw large crowds of people
every year, without fail. In 1996, some of the
most popular places were Fort Robinson State
Park (355,000 visitors), Scotts Bluff National
Monument (132,166), Arbor Lodge State
Historical Park & Museum (100,000), Carhenge
(86,598), Stuhr Museum of the Prairie Pioneer
(60,002), and Buffalo Bill Ranch State
Historical Park (28,446).
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0%
(by definition)
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Concise text
with about half the word count as the control
condition
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In 1996, six of
the best-attended attractions in Nebraska were
Fort Robinson State Park, Scotts Bluff
National Monument, Arbor Lodge State
Historical Park & Museum, Carhenge,
Stuhr Museum of the Prairie Pioneer, and
Buffalo Bill Ranch State Historical Park.
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58%
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Scannable layout
using the same text as the control condition
in a layout that facilitated scanning
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Nebraska is filled with
internationally recognized attractions that
draw large crowds of people every year,
without fail. In 1996, some of the most
popular places were:
- Fort Robinson State Park
(355,000 visitors)
- Scotts Bluff National
Monument (132,166)
- Arbor Lodge State
Historical Park & Museum (100,000)
Carhenge
(86,598)
Stuhr Museum of the
Prairie Pioneer (60,002)
Buffalo Bill Ranch State
Historical Park (28,446).
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47%
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Objective language
using neutral rather than subjective,
boastful, or exaggerated language (otherwise
the same as the control condition)
|
Nebraska has
several attractions. In 1996, some of the
most-visited places were Fort Robinson State
Park (355,000 visitors), Scotts Bluff National
Monument (132,166), Arbor Lodge State
Historical Park & Museum (100,000), Carhenge
(86,598), Stuhr Museum of the Prairie Pioneer
(60,002), and Buffalo Bill Ranch State
Historical Park (28,446).
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27%
|
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Combined version
using all three improvements in writing style
together: concise, scannable, and objective
|
In 1996, six of the
most-visited places in Nebraska were:
- Fort Robinson State Park
- Scotts Bluff National
Monument
- Arbor Lodge State
Historical Park & Museum
Carhenge
Stuhr Museum of the
Prairie Pioneer
Buffalo Bill Ranch State
Historical Park
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124%
|
It was somewhat surprising to us
that useability was improved by a good deal in the
objective language version (27% better). We had
expected that users would like this version better
than the promotional site (as indeed they did), but we
thought that the performance metrics would have been
the same for both kinds of language. As it turned out,
our four performance measures (time, errors, memory,
and site structure) were also better for the objective
version than for the promotional version.
Our conjecture to explain this
finding is that promotional language imposes a
cognitive burden on users who have to spend
resources on filtering out the hyperbole to get at the
facts. When people read a paragraph that starts
"Nebraska is filled with internationally
recognised attractions," their first reaction is no,
it's not, and
this thought slows them down and distracts them from
using the site.
Lets
look at the composer
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